CUSTOMER CARE
At Bramble & Bay, we believe in thoughtful craftsmanship and even more thoughtful customer care. Whether you have a question about a product, need help with your order, or just want to connect — we’re here for you.
Every item is made with intention, and we want you to feel that same care in every interaction with us. If you experience any issues, or simply need support, please don’t hesitate to reach out. We’re happy to help with product questions, shipping inquiries, or anything else you might need.
You can contact us anytime through our "Let's chat" messaging system here or through email at brambleandbay.ca@gmail.com
PRIVACY & SAFETY
At Bramble & Bay, your privacy matters to us. We are committed to protecting your personal information and ensuring that your online shopping experience is safe, secure, and respectful.
When you make a purchase or subscribe to our mailing list, we collect basic information such as your name, email address, shipping address, and payment details. This information is used solely to fulfill your order, communicate with you about your purchase, and — if you’ve opted in — to send occasional emails about new products, exclusive deals, and special offers.
We never sell or share your personal information with third parties. All data is stored securely and only accessible to authorized team members.
By using our website, you consent to the collection and use of your information in accordance with this policy. You may unsubscribe from our email list at any time by clicking the link in the footer of our emails.