SHIPPING POLICY
At Bramble & Bay, we want to ensure that your handcrafted items arrive safely and in perfect condition. Each order is packaged with care, using reliable shipping methods to protect your purchase during transit.
Due to our slow, intentional production process, please allow up to 7 business days for your order to be processed and shipped. This timeline reflects the thoughtful, small-batch nature of everything we create.
Shipping costs are calculated at checkout based on your destination and the weight of the items in your order.
We are committed to transparent, efficient shipping and customer care. If you have any questions or special shipping requests, don’t hesitate to contact us — we’re always happy to help.
RETURN & EXCHANGE POLICY
At Bramble & Bay, our aim is to ensure you are delighted with your handcrafted treasures. Each item is made with care in small batches, which means every piece is unique and made just for you.
Because of the nature of handmade goods, we do not accept returns or exchanges unless the item arrives damaged or defective.
We do accept return requests for damaged items within 14 days of delivery. To be eligible, the item must be unused and in its original packaging. Please email us at brambleandbay.ca@gmail.com with your order number, a description of the issue, and clear photos of the damaged item and packaging so we can assist you.
Your feedback means the world to us. If you have any concerns, please don’t hesitate to reach out — we’re here to help and want your experience with Bramble & Bay to be a beautiful one from start to finish.