SHIPPING POLICY
We want you to love your Bramble and Bay piece. Each item is handmade in small batches
At Bramble & Bay, we want to ensure that your handcrafted items arrive safely and in perfect condition. Each order is packaged with care, using reliable shipping methods to protect your purchase during transit.
Due to our slow, intentional production process, please allow up to 7 business days for your order to be processed and shipped. This timeline reflects the thoughtful, small-batch nature of everything we create.
Shipping costs are calculated at checkout based on your destination and the weight of the items in your order.
We are committed to transparent, efficient shipping and customer care. If you have any questions or special shipping requests, don’t hesitate to contact us — we’re always happy to help.
LOCAL PICKUP - We do allow for local pickup. You will see this option at checkout. Please reach out to www.brambleandbay.ca@gmail.com to schedule pickup of your purchase.
LOCAL DELIVERY: We do delivery within Nanaimo BC, Canada. You will see this option at checkout. Please reach out to www.brambleandbay.ca@gmail.com to schedule delivery of your purchase.
RETURN & EXCHANGE POLICY
Returns & Exchanges
We truly want you to love your Bramble & Bay piece. Every item is made by hand in small batches, and that means the little variations in color, texture, or finish are part of what make each one special — not flaws, just personality. Because each piece is crafted by hand, all sales are final unless something arrives damaged or genuinely defective.
If your order shows up with a problem, please reach out within 14 days of delivery or purchase at brambleandbay.ca@gmail.com with a short note and a few photos so we can take a look. We’ll always do our best to make things right when there’s a true issue.
For market purchases, we invite you to take your time — touch, look, and make sure your piece feels just right before you buy. Once a purchase is complete, we’re unable to accept returns or exchanges, since our pieces can’t be resold or restocked for health, safety, and quality reasons.
If you discover a genuine defect, please contact us within 14 days and include your receipt (digital or paper) so we can confirm the purchase and review what happened. Without proof of purchase, we’re unable to verify the transaction unfortunately.
Every item is carefully checked before leaving our studio or market table, and we take pride in sending you something made with care. If you ever have questions before purchasing, we’re always happy to chat and help you choose confidently.
Pricing & Promotions
From time to time, we offer special promotions or market discounts. These are available only during the advertised period and can’t be applied to past purchases.
Our prices reflect the time, care, and quality materials behind each piece — and your support truly means the world to us.
Our policies are clearly posted online and at our market tables, and once a transaction is complete, all sales are considered final.